Weddings by Lo does not accept returns, cancellations, or exchanges unless the purchased item is defective. If you receive a defective item, you may exchange the item or receive a refund on that item by contacting our customer service department within 15 days.
Please contact one of our friendly customer service representatives at firstname.lastname@example.org with details of the product and its defect.
*All merchandise must be returned in the condition it was sent (brand new condition), with tags attached and unworn.
Who’s responsible for return shipping?
Online merchandise must be returned via UPS, Fed Ex, or the United States Postal Service. Shipping costs are the responsibility of the customer and are non-refundable. No credit is given for lost packages being returned to Weddings by Lo. Non-returnable merchandise sent back to us will not be returned, and no exchange or credit will be issued.
What if I received a promo code or other special offer on my returned or cancelled item?
Returned or cancelled items will void any promotional codes or other special offers.
What if I need to cancel my order before I receive it?
When an order is placed with Weddings by Lo, we immediately place a special order with the designer. As with any special order, the designer does not allow it to be cancelled.
Our flat rate shipping costs are:
For more information regarding shipping and handling, view our Terms of Purchase >>